At Deporvida, we understand that life can be unpredictable, and sometimes you may need to reschedule your training session. However, to ensure we provide the best possible service and efficiently manage our time, we have established the following cancellation policies:
1. Session Cancellation or Rescheduling
- No charge cancellations: If you need to cancel or reschedule your session, please notify us at least 24 hours in advance of your scheduled session time. This allows us to adjust our schedule and offer that time to another client.
- Cancellations within 24 hours: If you cancel or reschedule less than 24 hours before your session, a 100% session fee will be charged as a cancellation fee. This policy helps cover the time reserved for you.
2. No-Shows or Missed Sessions
- If you do not show up for a scheduled session without prior notice, a 100% session fee will be charged. Missed sessions cannot be rescheduled or refunded.
3. Exceptions
- We understand that unforeseen circumstances (illness, emergencies, etc.) can arise. If you are unable to meet the cancellation policy due to exceptional circumstances, please contact us as soon as possible, and we will review each case individually.
4. Rescheduling
- If you choose to reschedule your session with at least 24 hours' notice, there will be no additional charge. The new date and time will be subject to trainer availability.
5. Payment and Billing
- Payment for sessions will be made prior to the scheduled session or as per the terms previously agreed upon. In the case of a cancellation fee or no-show, the fee will be charged to the payment method used for booking.
6. Packages of Sessions
- If you have purchased a package of sessions, cancellations and no-shows will follow the same rules outlined above. Sessions not attended due to late cancellations or no-shows cannot be refunded or replaced with other sessions.
7. Modifications by Deporvida
- In the rare event that we need to modify or cancel a session, we will notify you in advance and offer you an option to reschedule the session at no additional cost.
